Qantas Middle Seat to Stay
As Australian domestic and trans-Tasman travel restrictions are expected to ease, many of us are getting excited at the thought of a holiday. To ensure you can book and travel with confidence, the Qantas Group is introducing a range of new measures, which will be available once normal domestic travel resumes.
FLY WELL
The health and safety of our customers and employees is, and always has been our highest priority. Our new Fly Well program brings together a number of new and existing wellbeing measures to give you peace of mind as you prepare to travel. These include:
Pre flight
Information sent to all customers before they fly, so they know what to expect.
Contactless check-in (via online/app) and self-serve bag drop, including using Q Bag Tags.
Social distancing at boarding and disembarking to minimise crowding.
Self scanning of boarding passes.
Hand sanitising stations throughout the terminal and at departure gates.
Temporary changes to Qantas Lounges, including increased physical distancing, hand sanitising stations, enhanced disinfection of surfaces and changes to food and drink service.
Regular disinfection of security screening points and installing hygiene screens at airline customer service desks.
Onboard the plane
Enhanced cleaning of aircraft, with a focus on high contact areas.
Masks will be provided to all passengers – while these are not mandatory from a safety point of view, they are recommended to be worn for everyone’s peace-of-mind. Customers can also bring their own mask if they would prefer.
Sanitising wipes given to all passengers to wipe down seat belts, trays and armrests themselves, if preferred.
Simplified service and catering to minimise touchpoints for crew and passengers.
Passengers asked to limit movement around cabin, once seated.
Our people are trained to follow strict personal hygiene protocols.
Once onboard the aircraft, the risk of inflight transmission is extremely low.
The air conditioning systems of all Qantas and Jetstar aircraft are already fitted with hospital-grade HEPA filters, which remove 99.9% of all particles including viruses. The air inside the cabin is also refreshed every few minutes, ensuring the highest possible quality of cabin air.
The configuration of the aircraft, including the seats and galley, also act as a natural barrier, and people are not seated face to face.
FLY FLEXIBLE
To ensure you can book with confidence, we are introducing further flight flexibility.
Domestic Australia
Customers can book any Qantas or Jetstar Australian domestic flight between 21 May and 30 June 2020, for travel between 12 June 2020 to 31 October 2020 and we will waive the change fee one time if you decide to change the date of your travel. When you're ready to rebook, you'll need to cover any fare increase in your new booking.
We all need something to look forward to, and with these changes, we hope you can get excited about travelling again soon!
