Qantas Fly Well

Qantas’ Fly Well program brings together a number of temporary and existing wellbeing measures to give you peace-of-mind at each point of your journey across our Australian domestic network.

At the airport

As part of Fly Well, Qantas have introduced a number of key measures within Australian domestic airports to limit the contact that you may have with others as you check in and proceed to your departure gate.

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1) Contactless check-in (either online or via our mobile App) is recommended

2) Self-service Bag Drop is strongly encouraged

3) Self-service check-in kiosks are cleaned regularly and are available to print bag tags for your checked luggage - alternatively if you have a Q Bag Tag you can use this when flying within Australia

4) Social distancing is applied throughout airports

5) Regular cleaning of highly frequented areas

6) Installation of hygiene screens at airline customer service desks

7) You’ll also notice temporary changes to Qantas Lounges once re-opened, including increased physical distancing, hand sanitising stations, enhanced disinfection of surfaces and changes to food and drink service.

At the departure gates

As you make your way to your designated departure gate, the Fly Well program continues.

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1) Social distancing when boarding and disembarking to minimise crowding

2) There'll be hand sanitising stations installed throughout the terminal and at departure gates

3) Self scanning of boarding passes

4) Social distanced seating in waiting areas at departure gates

5) Enhanced terminal cleaning

6) Installation of hygiene screens at airline customer service desks

Onboard the plane

The Fly Well program continues onboard our Australian domestic flights where Qantas have introduced additional measures and the risk of inflight transmission remains extremely low.

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1) The air conditioning systems of all Qantas and Jetstar aircraft are already fitted with hospital-grade HEPA filters, which remove 99.9% of all particles including viruses

2) The air inside the cabin is also refreshed every few minutes, ensuring the highest possible quality of cabin air. The direction of inflight airflow is ceiling to floor

3) Staff are trained in the latest hygiene protocols

4) Simplified service - reduced food and beverage offering and removed inflight entertainment

5) You'll be provided with a Fly Well pack containing a mask and sanitising wipes. While masks are not mandatory from a safety point of view, they are recommended to be worn for everyone’s peace-of-mind

6) The configuration of the aircraft, including the seats and galley, also act as a natural barrier, and people are not seated face to face

7) You're asked to limit movement around the cabin, once seated

8) Temporary removal of inflight magazines (available digitally)

9) Additional sanitiser and wipes are available during your flight

10) Enhanced cleaning of the aircraft with a disinfectant effective against coronaviruses, with a focus on high contact areas – seats, seatbelts, overhead lockers, air vents and toilets 

Louise Brettell